FREQUENTLY ASKED QUESTIONS

How will I receive my Package?

Our Premium Package and Ironing Package are delivered by Hermes. All other packages are delivered by DPD. All packages should be delivered within 3-5 days. However most of our packages are arriving in 2-3 days. Please allow enough time to purchase your packs.

Do you offer returns?

Yes, we offer a 14-day refund policy. We will only refund goods that are faulty or incorrect. We will not refund used kit.

Does the Premium Package provide everything I need for training?

Our packs contain all the essentials you will need for your basic training, with reputable brands and items of instructors choice in our packages. However, there are some bits of kit that are personal to you, such as; Toiletries, Personal documents, and Civilian clothing which have been left out due to personal preference. Some training establishments kit lists can vary, we recommend to check your kit list thoroughly.

Do the complete packs provide everything I need for training?

Our packs contain all the essentials you will need for your basic training, with reputable brands and items of instructors choice in our packages. However, there are some bits of kit that are personal to you, such as; Toiletries, Personal documents, and Civilian clothing which have been left out due to personal preference.

How does your Guaranteed best price work?

Our guaranteed best price is based on our Premium Package for like for like items when purchased together on Amazon, including all delivery charges. Refer to our T&C’s for more information.

When should I buy my Kit?

The choice is yours. We recommend getting your kit as soon as possible, not only is this good practise and won’t mean you’re in a rush, but it also allows you time to get used to the items in our packages that you will be using during training, such as the iron.